Assistant Manager Wholesale (m/f)

• To ensure an active, efficient and reliable end-to-end execution of orders and a high level of service for the global HBS distributors in compliance with global wholesale policies & distributor contracts
• To manage all kind of order placements provided by internal and external stakeholders as pre- and re-orders, stock clearance and free-of-charge orders as well as dedicated and direct orders
• To manage the complete order process for orders shipped directly from a factory in Asia or Europe to distributors outside of Europe by means of manufacturer’s documents provided by the responsible Liaison Office
• To place sports marketing orders for players and teams. To oversee the correctness of manufacturers’ invoices to ensure an acceptable format for accounting. To also create a manual invoice for the distributor
• To place orders for POS material and supplies for events through the Retail Sourcing Platform and to follow up the invoicing and delivery to the global distributors
• To create order sheets per sports category at the beginning of each season and ensure that they are up to date all the time for EU and non EU-distributor needs. These order sheets (excel format) are designed in a way to facilitate the customers’ order placement, i.e. all important information like prices, lead times, cut offs, delivery dates are included
• To drive the deliveries of the orders to our distributors. To ensure the exchange of information with regard to order confirmations, allocation, delivery, reorder, cancellation and order adjustment to keep up the high quality customer service in a timely manner
• To manage an efficient communication (e.g. non-allocated-, plan for cancellation- and delayed orders lists) to ensure a quick information flow and decision making with the distributors in order to meet the cut-off timelines and minimum order quantities within less than 24 hours
• To generate order-related reports (e.g. order books and backlogs) using SAP related transactions and Micro Strategy
• To handle special order requests from the distributors (SMU-Business, labelling, packing specifications etc.) in close co-operation with SMSU Department & Operations
• To prioritize orders to ensure timely delivery in close collaboration with Sales and Purchasing & Planning department and related warehouses
• To work closely with Customs Exports department to ensure the correct handling and on time shipments to our distributors in compliance with the given rules

• To manage and drive the presell and salesman sample handling process after the goods left the factory until they reach the global HBS distributors
• To oversee and coordinate the packing, manual invoicing and on time shipping process with the sample warehouse, Customs Export and goods issuing department

• To manage returns and claims processes according to the policy in cooperation with internal and external logistics partners (forwarders, In- and Outbound, warehouses) and BU, Sales, and Finance
• To process claim inquiries and to work towards resolution to maintain customer satisfaction
• To provide the appropriate documents for issuing credit notes

• To process instant decision forms filled in by the customers for already worn defective products by issuing credit notes and entering them
• To issue credit notes for missing or damaged goods complained by the customer when receiving a shipment

• To follow up the returns from customers with the warehouse (returns department) and control the transfer and the correct booking to the stock into our HBS warehouse

• To set up and keep the customer master data up to date (open new accounts, change data, close and block accounts)
• To monitor billing terms on orders and invoices according to the current conditions
• To oversee orders and deliveries based on credit limits in close collaboration with Finance and Sales
• To provide all customers with additional information by sending statements of account, and payment reminders on a regular base in close collaboration with BU, Finance and Sales
• To ensure proper administration, documentation and propose assignment of payments on accounts of global distributors towards finance department

• Proficiency in core computer systems (Microsoft Excel, Outlook; SAP) with strong written, verbal, and professional communication skills
• Proven ability to achieve tight deadlines and work under pressure in constantly changing environment
• Strong team player demonstrating the ability to work cross functionally with people at all levels within the organization
• Being able to work independently and work on projects
• Data analysis skills

• 3-5 years of experience in Customer Service, sports or consumer goods industry and excellent knowledge of Customer Service processes
• Bachelor or Master degree in business, marketing, logistics or related field
• Fluent in written and spoken English is a must. Skills and abilities in other languages are a benefit